Code of Ethics
Purpose of the WSO Code of Ethics
The Code of Ethics is a tool for preserving the WSO values and integrity over time. It provides a set of positive principles and standards of conduct that WSO has voluntarily chosen to adopt and make public as a tangible expression of its intentions towards the subjects with whom it comes into contact.
The Code of Ethics is a touchstone for everyday work. Every action performed and every relationship established, whether between people or towards the outside world, has a positive or negative effect on the organization. Professional integrity, honesty and the honouring of commitments lay the groundwork for trust. Breach of these values, recognised by the community and by the market as unfair actions, can cause damage that is difficult to redress. Damage can take various forms and it can affect the company’s image, its reputation and its credibility.
At the heart of the World Spa Organization beats a code of ethics,
driving our mission to enhance wellness globally.
WSO Code of Ethics
INCLUSIVITY
& RESPECT
COMPETENCE
& MERITOCRACY
INTEGRITY
& HONESTY
CARING
& COOPERATION
CONFIDENTIALITY
& TRUST
TRANSPARENCY
& LOYALTY
Inclusivity and respect
WSO bases relationship with its members on respect for human rights and protects physical integrity and moral dignity in all aspects of association life. The WSO members respect the dignity of each human being and reject any discrimination. They take the time to understand and learn from the diversity of one another and challenge our triggers and unconscious biases, taking the time to find out what respect means to others. The aim is to build strong relationships that will yield multiple benefits both professionally and personally.
Professional competence
and meritocracy
Integrity and honesty
Each action taken and every relationship forged, whether among individuals or with the external world, yields either a positive or negative impact on the association. Collectively, professional integrity, honesty, and commitment fulfillment establish a robust groundwork for trust within the workplace. When these principles are embraced and manifested by both individuals and organizations, they lay the groundwork for sturdy relationships, efficient collaboration, and enduring success. By prioritizing these values, professionals can nurture a trust-centric culture that enhances their work environments and fosters favorable results.
Caring and cooperation
The WSO recognises the performance of duties towards the community, together with building and preserving trust with customers, governments, partners, supporters, and each other.
In implementing its network, the WSO places emphasis on the principle of responsibility, ensuring continuity, quality and excellence over time, as well as assessing the long-term effects of its decisions.
The WSO respects the environment and the society in which it operates by listening to the point of view and the requirements expressed by the international members.
Confidentiality and trust
The WSO promotes and grants fundamental rights and freedoms, in particular the right to knowledge and freedom of research by ensuring that the intellectual property of each and every member is valued and preserved.
The WSO stands as a beacon of integrity and ethical leadership, exercising organizational authority with fairness and a steadfast commitment to preventing the abuse of power.
At the heart of its mission lies a dedication to fostering a trustworthy environment for its members, one characterized by transparency, equity, and accountability.
Transparency and loyalty
The WSO applies first-rate professionalism and guarantees exceptional attention to its members and the market, with a view to establishing ongoing, long-term relationships based on fairness, impartiality, loyal cooperation and transparency.
In every interaction and collaboration, the WSO upholds principles of transparency, continuity, and respect for mutual autonomies.
These values form the foundation of the organization’s relationships, guiding its engagements with members, partners, and stakeholders.
“The World Spa Organization has voluntarily chosen to adopt and make public its Code of Ethics as tangible expression of its intentions towards the subjects with whom it comes into contact.”
Enquiries and Reporting
The principles and behavior outlined in WSO’s ethical code serve as a broad reference framework. However, the complexities of everyday work environments may lead to questions about interpreting these principles and determining the appropriate conduct for various situations. Therefore, WSO offers stakeholders multiple channels for direct communication with individuals who can provide clarification and guidance on the code’s application. These same communication channels also receive reports of breaches of the code’s principles. It is crucial for WSO that any conduct contrary to the ethical code is reported. Any member of the WSO community can seek advice and recommendations regarding the application of the Code of Ethics or report potential violations of the Code of Ethics for investigation.
